Cancellation Policy

Customers may cancel service by notifying MDI of the cancellation request within three (3) days of invoice.  Customer have the option and may waive the right to cancel at time of invoice to expedite delivery of services.  Should the right to cancel be waived customers forefit any right to cancellation and refund and will be held liable for full invoice payment.

Refund Policy

Refunds requested beyond the three (3) day cancellation period may be provided at the sole discretion of MDI.  Refund amount will be calculated as 50% of total invoice minus any labor or service charges associated with the invoice that have been fulfilled.  Labor is calculated at $295 per hour.  No refund will be issued past 15 days of invoice date.  No Cash Refunds.  All refunds must be picked up in person by the customer at MDI.  In the event the customer is unable to pickup the refund in person a $50 administrative fee will be debited from the refund amount.  Approved customer refunds will be issued within 90 days of review.

Requesting a Cancellation or Refund 

To request a refund customer must notify MDI in writing. Be sure to include date of invoice and invoice number. 

MDI
64 Billy Goss Loop
North East, MD 21901